NARUS 2018: Getting your HCAPS 11/11 Every Time
Patients experience multiple touch points through their hospital stay and through every interaction they see if they can trust the hospital personnel. It is therefore important to engage in purposeful behaviors. AIDET = acknowledge, introduce, duration, explanation, thank, is a guide to how personnel should interact with patients. It is important to keep the patients informed and ask other personnel if you do not know the answer to their questions. Additional important steps that should be taken include hourly rounding on the patients in the hospital with purposeful addressing of specific needs such as pain, position, personal needs (such as bathroom needs) environment assessment, and more. Other steps include providing education regarding patient medication, assisting with the recovery process, and effective discharge planning.
In summary, it is important to make sure that the patients are put in the center of the caring experience. Hospital staff should engage in purposeful interaction and communication with the patients. Ongoing education of patients and staff should be a constant non-stop process.
Presented By: Courtney DiBona, Hackensack Meridian Health
Written By: Hanan Goldberg, MD, Urologic Oncology Fellow (SUO), University of Toronto, Princess Margaret Cancer Centre @GoldbergHanan at the 2018 North American Robotic Urology Symposium, February 16-17, 2018 - Las Vegas, NV